Returns & Complaints

Something wrong with your order?

Do you want to return your order, your goods did not arrive as expected, or you want to make use of your satisfaction guarantee? Simply send us a message with a brief description of your request and your order number using the contact form below. We will get back to you as soon as possible with a solution. Please note that it may take up to 48 hours for us to get back to you.

You don't want to wait or have an urgent matter? Of course, you can also reach us by phone at +49 621 107563 00. We are available Monday to Thursday between 8 AM and 4:30 PM, and Friday from 8 AM to 2:30 PM.