Returns & Complaints

Something wrong with your order?

Would you like to return your order, did your goods not arrive as desired, or would you like to make use of your satisfaction guarantee? Simply send us a message with a brief description of your concern and your order number using the contact form below. We will get back to you with a solution as soon as possible. Please note that it may take up to 48 hours for us to respond. Don't want to wait or have an urgent request? Of course, you can also reach us by phone at +49 621 107563 00. We are available Monday through Thursday between 8 a.m. and 4:30 p.m. and Friday from 8 a.m. to 2:30 p.m.